How to Describe Customer Service on a resume

Posted by Goulburn Resume on 28 Nov 2025

When applying for a client service position, it’s crucial to include your experiences and abilities in your resume. A well-written resume can make a an enormous difference in getting the job you’ve always wanted. Here at Goulburn Resume, we specialize in writing resumes to assist you in standing out the competition. In this article, we will discuss tips on how to write about the customer service aspect of your resume.

  1. Utilize action verbs: When you are describing your customer experience, use action verbs like "assisted," "resolved," or "responded." These verbs indicate how you’ve actively involved in customer service work and are able to show results.
  2. Be specific about your job duties and responsibilities: Be precise when describing your service experience. Instead of declaring that you "worked in customer service,"" mention that you "managed a team of customer service reps and handled complaints from customers."
  3. Use metrics: Provide relevant metrics , such as customer satisfaction rates , to prove your impact. For instance, "increased customer satisfaction by 15% through effective methods for problem solving."
  4. Create a custom resume by tailoring your resume to fit the customer service job you’re applying for. Include the relevant skills and experience which are relevant to the position.
  5. Get professional assistance and proofread your resume Before you submit your resume, proofread it. uploading it to ensure it’s not erroneous. If you need assistance seek professional assistance through Goulburn Resume.

By following these tips and guidelines, you can write a customer service resume that effectively highlights your experience and expertise. Be sure to customize your resume for the specific job you’re applying for and ensure that you have it proofread before you submit it. Goulburn Resume can also assist with the creation of a strong resume that highlights your strengths and experience.

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